Take the Surprise out of Support
Your budget is set and you are running full steam ahead when you hit the proverbial pothole and your accounting system blows a tire. As a business, the last thing you want is a surprise expense. That is why we offer AVT Select, to cover those service expenses that no one can predict.
AVT Select is a managed service plan meant to provide companies running Sage Intacct & Microsoft Dynamics Business Central with the service they expect while eliminating the hourly bill rate. With AVT Select you enjoy the benefit of unlimited support hours as well as several other perks exclusive to our AVT Select customers.
Your Benefits
Included with your AVT select plan are:
- Unlimited support hours
- Prioritized response time
- Prioritized email support
- Dedicated consultant
- Discounted project work
- Access to our webinar library
- Annual business review
- Proactive escalation
Unlimited Support
The bulk of service cost is in the support. Generally service is paid for on an hourly rate which can get expensive fast.
With unlimited support hours you don’t need to worry about fluctuating service cost. With AVT select you get all the support you need at a consistent yearly rate.
Discounted Project Work
Need a new module installed, marketplace integration, or training? AVT Select customers receive discounted project rates to help ease the burden of installing or learning new software.
AVT Academy Access
AVT Academy is your one stop resource hub. From product related blogs, tutorital videos, previously recorded webinars, and valuble documentation, the AVT Academy is full of useful information right at your fingertips.
Prioritized Email & Response Time
AVT Select customers land at the top of the line when requesting support through our ticketing system. Think of it as the theme park fast pass for support.
Annual Business Review
ALong with your account executive, keep building that accounting roadmap. What modules could your business benefit from? Are there marketplace partners that could add value to your solution? Pair this with the discounted project work and training also included in AVT Select and your team can stay at the top of their game.
Want to learn more?
Give us a call at 855.913.3228 or shoot us an email at info@altavistatech.com. You can also fill out the web form below and someone will get back to you within 1 business day!